Terms & Conditions | Frequently Asked Questions

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 Our shop is a portal for "to-the-trade" pieces, shipped directly to you from the manufacturer! Typically to-the-trade pieces are purchased exclusively by trade professionals, such as interior designers and stagers, at wholesale, and then resold to their clients at a markup. Brannan Living is excited to offer trade furniture and décor on our website for you!

When you purchase through our online store, Brannan Living, orders are fulfilled by one of our trade partners, Side Door.

We sell a wide range of furniture including sofas, chairs, tables, beds, dressers, cabinets, and more. We also offer custom-made furniture.

We are located in Bay Area Houston, Texas. We are available online or by appointment only.  We are an Architectural and Interior Design Studio, expanding our procurement resources and services to you via our website.  If you would like to contact us for more information on our Architectural and Interior Design Services, please reach out to us at 281-488-2003 to book an appointment. 

 SideDoor is our partner that secures and fulfills your online order and handles our logistics and customer service. Their team is amazing! Not only do we partner with them for our shop, but we also use SideDoor to fulfill trade orders for some of our client projects. SideDoor’s Customer Service and Logistics team will handle any questions on your order + delivery, as well as address any issues that arise.  

 We are not able to take returns, cancellations, or exchanges, as items are shipped directly from the manufacturer. Therefore, all sales are final unless product(s) is damaged in transit. Inspect all items immediately upon delivery. If a product is damaged, take photographs of the packaging and product and contact Side Door Customer Service and copy the Brannan Living Store. The SideDoor team will arrange for a repair, or for the manufacturer to send a new piece(s).  

 You will receive e-mail communication from SideDoor regarding the progress of your order and when pieces ship. Most furniture is shipped via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date.  

 Furniture will be delivered 'To Your Door / Threshold'. You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home or left on your doorstep.

Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require or prefer 'White Glove' delivery, it will be available as an option at checkout for an additional charge. 'White Glove' delivery includes packaging removal, light assembly, and placement. We recommend White Glove service for any large furniture items. 

 Yes! If you cannot find what you are looking for, please email us at: info@brannandesigns.com and we can coordinate with you any items you may be looking for.  If you see something you love from one of our projects that is not in the online shop, send us an email. 

 Prices are never above any applicable internet minimum advertised price (set by the manufacturer). However, if you find a lower price from another online retailer, send us an email at info@brannandesigns.com, and we will happily look at a possible price match! Keep in mind our prices include threshold shipping, while other retailers add shipping and handling at checkout. 

When you shop Brannan Living for your quality furniture and décor needs, you are supporting our small business and the interior design industry, rather than a big-box retailer. 

We appreciate you buying from us.